Frequently Asked Questions (FAQs)

Check-in begins at 3:00 PM, and check-out is at 12:00 PM.

Cancellation policies may vary depending on your reservation rate and stay dates. Please refer to your reservation confirmation for the cancellation policy associated with your booking.

Yes, a valid credit card is required to make a reservation.

We accept valid credit cards.

Yes. Complimentary self-parking is available for hotel guests.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes. Breakfast is available for purchase at our on-site restaurant, Paloma’s at Lela.

Yes. Our outdoor pool is open daily from dawn to dusk.

Yes, dogs and cats are welcome. A one-time, non-refundable pet fee of $75 applies for stays of 1–4 nights, and a $125 fee applies for stays of 5 nights or more. Pets must weigh 50 lbs. or less, with a maximum of two pets per room.

Yes. Hotel Lela Wilmington is ADA accessible. We offer mobility- and hearing-accessible guest rooms, including options with roll-in showers or ADA bathtubs with grab bars.

Reservations can be modified or canceled through the Hilton reservation portal or through the Hilton Honors mobile app.

Guests must be at least 21 years old to check in.

Yes. Late check-out until 2:00 PM may be available based on availability for a fee of $56.50.

A valid form of government-issued identification is required, such as a driver’s license, military ID, or passport.

Yes. Complimentary early check-in may be available based on availability.

No, the hotel does not offer airport transportation or shuttle service.

Hotel Lela Wilmington offers convenient access to many of the area’s top attractions. The hotel is just minutes from UNCW, Wrightsville Beach, Wilmington International Airport, Historic Downtown Wilmington, and the Riverwalk, with easy access to local dining, shopping, and entertainment.

All guest rooms at Hotel Lela Wilmington are non-smoking.

We do our best to accommodate guest requests, but only the room and bed type originally booked can be guaranteed. Hilton Honors members may also use digital check-in through the Hilton Honors app to select an available room and floor before arrival.

Yes. Complimentary luggage storage is available for hotel guests.

Yes. Our on-site fitness center is open 24 hours a day. Guests can also enjoy our outdoor pool with cabanas and games, along with two sports simulator Swing Suites. For Swing Suite hours and pricing please visit palomasatlela.com.

Yes. The guest checking in must provide a valid ID and form of payment at check-in.

You can message the hotel through the Hilton Honors mobile app, visit the Hilton Help Center, or call us at +1 910-202-8494.

No, connecting or adjoining rooms are not available.

Cribs are available at no additional charge. Rollaway beds and extra beds are not available.

We do not currently have on-site EV charging stations. A nearby EV charging station is located less than one mile from the hotel.

Yes. Our on-site restaurant, Paloma’s at Lela, serves Latin-inspired dishes with a touch of Baja California style. The restaurant is open for breakfast and dinner and features craft cocktails and outdoor seating. 

For menus, hours, and additional information, visit Paloma's at Lela.

A 24-hour, coin-operated guest laundry facility is available on-site.

Yes. Hotel Lela Wilmington offers a 2,016-square-foot Banquet Room that can accommodate up to 250 guests theater-style, 160 guests banquet-style, or 108 guests classroom-style. A Board Room is also available for smaller meetings of up to 12 people. Full on-site catering is available.

For more information, visit our Meetings & Events page.

Yes. We are happy to accept packages on behalf of registered guests. Please include ATTN: [Guest Name] on the shipping address and notify the hotel by phone or through the Hilton Honors mobile app so our team can anticipate its arrival.

Yes. Special rates may be available for group blocks of 10 or more rooms per night. Visit our Meetings & Events page and submit a request for pricing.

Hotel Lela Wilmington is ADA accessible, and service animals are welcome. For additional information about our accessible features, visit the hotel’s Hotel Information page.

Yes. In addition to our on-site restaurant, Paloma’s at Lela, guests will find several dining options nearby. The closest grocery store is approximately 0.6 miles from the hotel.

Yes. Hotel Lela Wilmington participates in the Hilton Honors program. Visit Hilton Honors to learn more about earning and redeeming points.

Yes. A variety of special rates and offers may be available for eligible travelers. Visit our Special Offers page to view current options.

Yes. Our business center is available to hotel guests 24 hours a day and includes printer access.